The questions we get a lot.

Direct hours are time spent face-to-face (in person or telehealth) with a client providing therapeutic services: assessment, individual or group therapy, family therapy, crisis intervention. They do not include travel time, no-shows, documentation, or supervision.

Indirect hours are clinical activities that are not face-to-face with the client: case consultation, treatment planning, clinical documentation, case management coordination, treatment team meetings. State board rules vary; check your state's licensing board for the exact split.

Your pace is your actual hours per week divided by the target hours per week. The target is your total required hours divided by the program length (about 100 weeks). Green is on track, yellow is watch, red is below the 33% threshold for milestone payment eligibility.

Pace is a moving average, so one slow week will not sink it. If you are concerned, log the hours you do have and reach out to your coach.

Once you reach a milestone with your hours pace above the threshold, the payment becomes eligible and program staff approve it. Finance issues it within 10 business days of that approval. Your dashboard shows whether your next payment is on track to qualify.

Milestones can be earned even when payment is blocked. Complete the milestone tasks; the payment unlocks when your pace recovers above the threshold.

Tasks open at the start of their milestone window. They are locked before then. You can preview what is coming on the milestone detail pages.

Reach out to program staff to record a leave period. Your milestone deadlines shift forward by the length of your leave, and you do not lose progress.

Let your program staff contact know. We will update your site and supervision record and make sure your hours from your previous clinic count.

A peer-only space for you and the other candidates in your cohort. Share what is working, ask hard questions, celebrate small wins. Anonymous when you need it to be.

Anonymous posts hide your name from other candidates. They are still visible with attribution to program staff for safety reasons.

Only you. Your coach, supervisor, and program staff cannot see them.

That is fine. Skipping a week does not affect your milestone progress.

Your name, email, license track, and state are managed by your program team. Notification preferences and your motivation are editable in your Profile page.

Your hours, milestones and reflections are your record. How long alumni keep access, and what the funders require the program to retain, is set by the retention policy when the platform is deployed.